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Training Course:
Conflict Management
Course Objectives:
This course equips participants with the necessary tools to better manage their interpersonal
relationships. It also helps them channel the energy they formerly expended in dealing with
unnecessary conflict into productive accomplishment of team and company goals.
Who Should Attend:
Anyone who wishes to constructively handle conflict in their work environment.
Course Summary:
The course presents practical skills and strategies for constructively dealing with conflict
in the work place. This is not a "touchy-feely" course — emphasis is placed
on understanding conflict, how to recognize it, and how to resolve it in a manner that benefits
the people involved and the company they work for. Topics include:
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Definition of conflict
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The good, bad and ugly of conflict
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Determining if a conflict is really a "failure to communicate"
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Channeling wasted conflict energy into productive work
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Understanding different personality types and how to best communicate with them
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Coping with difficult people
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Effective negotiation skills to resolve conflict
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Repairing strained or broken relationships
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The Proactivity Model for handling disruptive interpersonal conflicts
The course is taught by instructors skilled in conflict management and negotiations. They
have taught more than 100 courses on these topics.
How Long/Where:
This one-day course can be taught at BENATECH's headquarters or our client's selected site.
Course Format:
The students learn through a variety of activities especially chosen to reinforce the principles
being taught. These include:
- Class discussions
- Simulations
- Case studies
- Role plays
- Videos
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