Training Course:
People Management — Advanced Leadership

Course Objectives:

This course will help the leader/manager successfully navigate the day-to-day challenges of management responsibilities. It prepares the leader/manager for managing the life-cycle relationship of the employee and the company. In addition, it provides guidance that will help inoculate the company and its managers from lawsuits by disgruntled employees. Myers-Briggs Type Indicator® (MBTI®) and communication skills training are an integral part of this course.

Who Should Attend:

Leaders, managers, supervisors — any person who does one or more of the following: conducts employment interviews, hires, leads, supervises, coaches, disciplines, rewards employees.

Course Summary:

The course teaches critical people management skills that will help leaders and managers hire the right people and coach them to success once they have been hired. It will also help the company and the leader/manager avoid being sued by a disgruntled employee, or be successful if you are sued. Upon completion of the course, the participants will be prepared to:

• Conduct effective employment interviews that lead to the most qualified person being hired. Learn to avoid interview questions that could lead to a lawsuit.

• Manage an ever increasing diverse workforce to benefit the company, the customer, the employee and themselves.

• Manage change for themselves and the people who report to them.

• Increase their communication effectiveness within the organization and with its partners.

• Coach their employees to success under different work scenarios. If necessary, discipline or fire a non-performing employee in a manner that is fair to the employee and the company.

• Perform employee appraisals that are fair and benefit the company and the employee. Set objectives that are Specific, Measurable, Agreed upon, Realistic and Trackable (SMART).

• Recognize and reward employees who meet or exceed expectations.

The course is taught by successful leaders who possess superior communication and presentation skills. They have taught more than 200 leadership and management courses throughout the U.S. and internationally. This unique blend of real-world leadership experience combined with strong teaching skills makes this course a valuable management resource.

How Long/Where:

This two-day course can be taught at BENATECH's headquarters or our client's selected site.

Course Format:

The students learn through a variety of activities especially chosen to reinforce the principles being taught. These include:

• Class discussions
• Simulations
• Role plays
• Management case studies
• Legal case studies
• Videos